Refund Policy

Last Updated: July 1, 2024

This Refund Policy outlines the terms and conditions regarding refunds for services provided by GeoArgentina Investments ("we," "us," or "our"). We strive to provide high-quality investment advisory services and market intelligence on natural resource opportunities in Argentina. Your satisfaction is important to us, and we have established this policy to ensure transparency regarding our refund procedures.

1. Services Covered by This Policy

This Refund Policy applies to the following services offered by GeoArgentina Investments:

• Investment research reports and market analyses
• Advisory service subscriptions
• Consultation fees
• Webinars and digital educational content
• Event registration fees
• Custom research projects

2. Subscription Services

2.1 Trial Periods

Some of our subscription services may offer a trial period. If you cancel your subscription during the trial period, you will not be charged for the subscription. If you cancel after the trial period has ended and payments have begun, refunds will be subject to the terms outlined in Section 2.2.

2.2 Cancellation and Refunds

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting our customer support team.
• If you cancel within 14 days of your initial purchase, you may be eligible for a full refund.
• For cancellations after 14 days, your subscription will remain active until the end of the current billing period, and no refund will be provided for the unused portion of the current billing period.
• No refunds will be issued for any previous billing periods.

3. One-Time Purchases

3.1 Digital Products

For digital products such as research reports, market analyses, and educational content:

• Due to the nature of digital products, all sales are generally final once the digital content has been accessed or downloaded.
• If you have not accessed or downloaded the digital content, you may request a refund within 14 days of purchase.
• If you believe the digital product is materially defective or does not match its description, you may request a refund within 14 days of purchase, subject to our review.

3.2 Consultation Services

For consultation services and advisory meetings:

• If you cancel more than 48 hours before a scheduled consultation, you are eligible for a full refund.
• Cancellations within 48 hours of a scheduled consultation are eligible for a 50% refund or the option to reschedule at no additional cost.
• No refunds will be provided for missed consultations without prior notice.
• If we are unable to provide the consultation as scheduled, you will be offered a full refund or the option to reschedule.

3.3 Event Registration

For event registrations:

• Cancellations made more than 30 days before the event are eligible for a full refund.
• Cancellations made 15-30 days before the event are eligible for a 50% refund.
• No refunds will be provided for cancellations made less than 15 days before the event.
• You may transfer your registration to another person at no additional cost by notifying us in writing at least 7 days before the event.
• If an event is canceled or rescheduled by us, you will be offered a full refund or the option to attend the rescheduled event.

3.4 Custom Research Projects

For custom research projects:

• Custom research projects typically require a non-refundable deposit of 50% of the total project cost.
• If you cancel a custom research project after work has begun but before completion, you will be charged for the work completed up to the point of cancellation, with any remaining balance refunded.
• Once a custom research project is completed and delivered, no refunds will be provided unless the deliverables materially fail to meet the agreed-upon specifications.

4. Exceptions and Special Circumstances

4.1 Material Defects

If you believe that our services are materially defective or do not match their description, please contact us within 14 days of purchase or delivery. We will review your claim and, if valid, may offer a refund, replacement, or credit at our discretion.

4.2 Technical Issues

If technical issues prevent you from accessing or using our services, please contact our support team. We will work to resolve the issue and, if unable to do so, may offer a refund or credit at our discretion.

4.3 Extenuating Circumstances

We understand that extenuating circumstances may arise. In cases of serious illness, natural disasters, or other exceptional situations, we may consider refund requests outside our standard policy on a case-by-case basis. Supporting documentation may be required.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our customer support team by:

• Email: [email protected]
• Phone: +447636341228
• Contact form on our website

5.2 Information Required

When requesting a refund, please provide the following information:

• Your full name and contact information
• Order number or transaction ID
• Date of purchase
• Service or product purchased
• Reason for the refund request
• Any relevant supporting documentation

5.3 Processing Time

We aim to process all refund requests within 5-10 business days of receiving a complete refund request. Once approved, refunds will be issued using the original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6. Currency and Exchange Rates

All refunds will be processed in the original currency of the transaction. If the transaction currency differs from your local currency, the refund amount may vary due to exchange rate fluctuations. We are not responsible for any differences in refund amounts caused by exchange rate variations.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy. We encourage you to review this policy periodically.

8. Contact Us